Reuters is reporting that millions of BlackBerry users around the world were left without text communication services for a third day on Wednesday as Research in Motion struggled to fix what it said was a switching failure in its private network. Users in Europe, the Middle East, Africa and India suffered patchy email service and no access to browsing and messaging, ratcheting up negative sentiment toward a company already losing market share to Apple and Samsung.
RIM, which had said on Tuesday that services had returned to normal, said later the problems had actually spread beyond EMEA and India to Argentina, Brazil and Chile. "The messaging and browsing delays ... were caused by a core switch failure within RIM's infrastructure," it said. "As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service."
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