PLAYSTATION NETWORK AND QRIOCITY RESTORATION DATE MISSED, SONY BEGS FOR MORE TIME

If you'll recall, Sony held what can only be described as an emergency press event in Japan a week ago in order to issue a number of assurances about the resumption of service as it relates to the PlayStation Network and Qriocity. Seven days later, things are still as dead as they were pre-Cinco de Mayo.

This evening, the company's Senior Director of Corporate Communications Patrick Seybold punched out a quick update to let the world know that they could actually leave the house and find something else to entertain 'em, like it or not, PSN isn't coming back online today. The reason? On May 1st, Sony was apparently "unaware of the extent of the attack on Sony Online Entertainment servers," and now, it's spinning its wheels in order to restore security on the network and "ensure" that user data is safe.

Mr. Seybold seems to understand that you're overly anxious about getting back into the swing of things, and he's even going so far as to ask your trust that Sony's doing "everything [it] can" to get the lights blinking once more. Oh, and if you were planning on visiting that source link just to find the new ETA... don't. Sony's planning to update you "as soon as it can."

SONY OFFERS FREE IDENTITY THEFT PROTECTIONS FOR PSN AND QRIOCITY USERS

Sony's announced that it will provide a complimentary one-year subscription to Debix's "AllClear ID Plus" identity theft protection service to all PlayStation Network and Qriocity account holders in the United States, which will attempt to protect your personal data from harm, by both monitoring known criminal activity for your private digits and providing up to $1 million in ID theft insurance coverage. We've never used Debix, so we can't vouch for its reliability, and this particular plan admittedly doesn't look quite as comprehensive as the one Debix offers regular customers for $10 a month. Still, some peace of mind is a heck of a lot better than none, so we think we might take Sony up on its offer and sign up by the June 18th deadline.

SONY'S PRESS CONFERENCE ABOUT THE PLAYSTATION NETWORK AND QRIOCITY OUTAGES/HACKS

Sony made quite a few promises this morning about how it intends to deal with the fallout from the PlayStation Network outage and breach when it wasn't profusely and solemnly apologizing, including improved security measures and a few token handouts of 30-day free subscriptions to PlayStation Plus and Qriocity and possibly some free software. Perhaps more importantly for you gamers, Kaz Hirai told reporters that services will resume "soon," and by the end of the week we should see some functionality return. Of course, it made those promises in Japanese, but if you want an English copy you won't have to look far, as the official PlayStation.Blog got hold of a press release with them all spelled out. Find the full document below.

SOME PLAYSTATION®NETWORK AND QRIOCITY™ SERVICES TO BE AVAILABLE THIS WEEK
Phased Global Rollout of Services to Begin Regionally; System Security Enhanced to Provide Greater Protection of Personal Information

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company's data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
-This includes titles requiring online verification and downloaded games
Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
Access to account management and password reset
Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
PlayStation®Home
Friends List
Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:
Added automated software monitoring and configuration management to help defend against new attacks
Enhanced levels of data protection and encryption
Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
Implementation of additional firewalls
The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

"This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers' information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks," said Kazuo Hirai, Executive Deputy President, Sony Corporation. "Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services."

Complimentary Offering and "Welcome Back" Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity "Welcome Back" program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company's appreciation for their patience, support and continued loyalty.

Central components of the "Welcome Back" program will include:

Each territory will be offering selected PlayStation entertainment content for free download.Specific details of this content will be announced in each region soon.

All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.

Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional "Welcome Back" entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com. or http://blog.eu.playstation.com/

SONY SAYS IT MAY HAVE "SOME" PSN/QRIOCITY SERVICES UP NEXT WEEK

As the PlayStation Network / Qriocity outage stretches into its second week, over on the PlayStation Blog rep Patrick Seybold has just posted an updated Q&A based on the inquiries of concerned users. Beyond the security of our personal information, the most important question is when service might be restored and he reiterates Sony expects to have "some services" up and running within a week from yesterday.

When it comes to the most important personal information like credit card numbers, there are assurances that the credit card database was encrypted and there is no evidence anything was taken, but that's a possibility that still cannot be ruled out completely. To keep things secure, Gamasutra reports game developers are getting new SDKs with updated security features as well. When the service comes back up, expect a mandatory system update that requires a new password before getting back to your Mortal Kombat or Portal 2-related plans.

PLAYSTATION NETWORK HACKED, PERSONAL INFORMATION STOLEN

On Tuesday, Sony issued an update explaining the recent PlayStation Network and Qriocity outages. The company said it has discovered that between April 17th and April 19th, someone broke into its network and stole user information. In an effort to stop the security breach, Sony temporarily killed access to its PlayStation Network and Qriocity services, hired a security firm to investigate, and started beefing up its security measures. However, the leaked information may be alarming to PlayStation network users. Here’s part of Sony’s statement:

We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained.

Sony said that it doesn’t think credit card data was taken, but that it will not rule out the possibility, and says that it’s possible credit card numbers – excluding the security codes – may have been obtained by the intruders. The firm advises that its customers “remain vigilant” by closely monitoring credit statements. Sony says the services will be reactivated as soon as possible and that customers can dial 1-800-345-7669 with any questions.