There have been a ton of complaints about the new Sprint/Google Voice integration. Some users of Google Voice are finding their accounts are suddenly deactivated due to a problem on Sprint's end. Others can't activate Google Voice at all.
But the fun doesn't stop there. Some users are having problems reverting back to their old number and having the service deactivated by Sprint. For international calls, one the major advantages of using Google Voice due to the low cost per minute, users are finding their calls are not routed through Google, but Sprint at the much higher per minute rate.
Google and Sprint clearly have their work cut out for them, but to Sprint's credit, customer service representatives that we spoke to did their best to research the situation and provide any assistance that they could. Unfortunately, the result is always the same -- reps at every level redirect callers to the Google Voice Forum, rather than an email or telephone support line.
It appears that Sprint does in fact know how to get in touch with Google, at least at the executive level. We received a joint response, sent from representatives of both companies. Surprisingly, their official position is that customers with Sprint-related Google Voice questions should contact Sprint directly. From our experience, Sprint representatives will then refer customers to Google, so that suggestion couldn't be less helpful. Unfortunately, there's no word on when we can expect these bugs to be resolved. In the meantime, it goes without saying that you should avoid activating Google Voice on your Sprint phone, unless the mobile gods have blessed you with multiple devices -- or you really don't care about being able to use your phone to actually make calls.
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